Frequently Asked Questions

Frequently Asked Questions (FAQ)

Q

What is an air ambulance?

A

An air ambulance, also referred to as a jet ICU or a medical flight, is a medical-configured aircraft with equipment and medication comparable to an ICU.

Q

What’s the difference between a helicopter ambulance an air ambulance?

A

A helicopter ambulance (aka a fixed-wing air ambulance) is mainly used for emergency transport when medical attention is needed immediately, and the distance is less than 200 miles. Patients usually don’t have a choice of what company they use when being transported in a helicopter. An air ambulance usually transports from one medical facility to another and you have a choice on what company you want to choose.

Q

When is an air ambulance the right choice for me?

A

Air ambulances are used mainly in non-emergency situations when a patient needs to be transferred to a healthcare facility and the distance is over 150 miles. At Advantage Air Ambulance we are qualified, but not limited, to transporting patients with:

  • Traumatic Brain Injury
  • Spinal Cord Injury
  • Stroke
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Limb Amputation
  • Cancer
  • Cardiac Care
  • Organ Transplants
  • Status Post Trauma
  • Respiratory Illness
  • Mental Health

Q

When should I NOT take an air ambulance?

A

You should not take an air ambulance if you are in need of immediate medical attention or if the distance is less than 150 miles.

Q

Are air ambulances safe?

A

Accredited air ambulances with certified medical staff, like Astoria Air Ambulance, are safe. Our aviation partner’s fleet of aircrafts are medically-configured to ensure patients safety in air.

Q

How much is an air ambulance transport?

A

The expense depends on a variety of different factors. You can call us at any time to request a retainer quote. When requesting a retainer quote, we will be able to give you a better estimate on pricing if you can give us the patient’s current location and the destination, the patient’s current medical condition and why the flight is needed, and the patient’s insurance information.

Q

Will my insurance cover the expenses?

A

Every patient has one of our insurance advocates that communicates with the patient’s insurance company, reviews benefits and verifies eligibility, identifies additional coverage when possible, and handles pre-authorizations to minimize patients’ out-of-pocket expenses.

Q

What is a normal air ambulance experience like on Astoria Air Ambulance?

A

At Astoria Air Ambulance we take value in patients and their safety. We offer high-quality service, bedside-to-bedside, which means your Critical Care medical team will be with you the entire transport. Before your flight, the Astoria Flight Coordination team will take care of all of your transportation details and provide a complete transport itinerary. When the clinicians arrive at your current medical facility they will receive a detailed medical briefing from the nurses, escort you to the airplane in a ground ambulance, monitor you in flight and provide any care needed, escort you to your receiving medical facility in a ground ambulance, and give a full medical report to healthcare professionals at the receiving facility.

Q

How is the Astoria Air Ambulance experience different than other air ambulance companies?

A

Astoria Air Ambulance is available to you 24/7/365, we offer bedside-to-bedside service, high quality care with experienced pilots and certified critical care medical staff, each patient receives an insurance advocate who will communicate with the patient’s insurance, and the Astoria Flight Coordination team takes care of all the details of the transfer, so you don’t have to.

Q

Where can Astoria Air Ambulance take me? Can you take me to another country?

A

Yes, we fly internationally and domestically.

Q

Can I bring a friend or family member on the flight with me?

A

Yes, you may have one companion passenger at no additional cost. The Astoria Flight Coordination Team will also handle all of the details for your companion.

Q

Who will be on the aircraft with me?

A

Two experienced pilots, two critical care clinicians, and if you choose so, one companion passenger.

Q

Does your medical staff go through extra training specifically for air ambulances?

A

Yes, the registered nurse and paramedic onboard are certified in flight physiology and both have certifications in basic life support, advanced cardiac life support, pediatric advanced life support, and cardiopulmonary resuscitation.

Q

Does your staff speak other languages?

A

Yes, we do have staff that speak other languages. We also have translator services if needed, this is something the Advantage Flight Coordination team will be able to help you with.

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Free Quote

When requesting a quote, it is helpful to have the following information: Patient’s current location and where the patient would like to be transported to
  • Current medical condition
  • Why you need an air ambulance
  • Patient’s insurance information

Get in touch

Please fill out the form below to connect with a flight coordinator, and we’ll be in touch shortly to assist you further.